WHATEVER HAPPENED TO GOOD-OLD TRUST AND WORD-OF-MOUTH?
Pic.: Aparna Khanolkar Sheth Y es, if you are in business – whatever kind it may be – you need to respect money; you need to discuss money matters with your customers and suppliers both, with your lenders and borrowers both. And, above all, you need to be fair in your dealings... Else, you have no business to be in business... Well, the point taken, sir, with all humility. But, the best of the best paperwork, the warranties and guarantees, penalty clauses and promise can not do for you what genuine trust and a sincere word-of-mouth can... There are good bosses and there are bad bosses, just as there are good employees and there are bad employees... Similarly, there are good customers, suppliers, borrowers and lenders.... and there are bad ones, too... When the business is small, and the relationship is direct, it is possible to depend largely on trust, manage without paperwork and clauses... But, when the business grows big, and the relationship b...