ANNADATA SUKHIBHAVA
“There are no traffic jams along the extra mile.” – Roger Staubach A n hour ago, I was in my bank (a nationalized bank) on some work. As I had carried my Pass Book, I wanted to get it updated. The young lady at the counter gave me a feeling that she knew I was their customer! A great relief that was! The next gesture came when she wasn’t able to get the Pass Book updated due to some technical issue. “I am really sorry, Sir,” she said sincerely, “Can I help you with the latest entries and the balance… or, can I give you a statement?” What else did I need? Someone being helpful… showing me some willingness to go a little extra-mile to solve my problem. It took her just a few seconds to provide me with the statement… and, I was out of the door feeling grateful to her and happy about the way the staff of the bank – which is the face of the bank – had treated one of its oldest customers. Wouldn’t this young woman go home satisfied with her own approa...