THE CUSTOMER CARE
“If we don't take care of our customers, someone else will." - Unknown I have come to Ahmadabad to conduct a two-day training-programme for the fresh employees of a leading bank. The gentleman in-charge of this programme, here, is Mr. Joshi. I hadn't met or talked to him before… We were total strangers. But, right since last afternoon, he had been constantly in touch with me… enquiring about my flight, transportation to my accommodation and the training facility etc. In the process, he freed me of the stress and made me feel at home. I was up at 5 this morning. At 5.30, I received a warm good-morning message from Mr. Joshi. My flight was at 2.25 in the afternoon. But, he made me feel that I was not just ‘one- more-trainer’ in his long list of trainers… He made me feel - that, I was special, I was important… that, he and the bank he represented really cared for me… Yes, my day s...